Privacy Policy

Introduction

We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy describes how MR MUNTASIR MAMUN RONY and its affiliates (collectively "MR MUNTASIR MAMUN RONY, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://www.forchermart.com/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to:

• Personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID
• Information shared as proof of identity or address
• Sensitive personal data collected with your consent, such as your bank account or credit or debit card or other payment instrument information
• Biometric information such as your facial features or physiological information (when opted for certain features)
• Your behaviour, preferences, and other information that you choose to provide on our Platform
• Information related to your transactions on Platform and third-party business partner platforms

How We Use Your Information

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information.

Note: You understand that your access to these products/services may be affected in the event permission is not provided to us.

Information Sharing

We may share your personal data in the following circumstances:

• Internal Sharing: Within our group entities, corporate entities, and affiliates to provide you access to services and products
• Third-Party Service Providers: Sellers, business partners, logistics partners, payment processors, and reward programs
• Legal Requirements: To government agencies or law enforcement when required by law or to respond to legal process
• Security Purposes: To protect rights, property, or personal safety of our users or the general public

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform, this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.

Retention Period: We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

Withdrawal of Consent: You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line of your communication.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.